Frequently Asked Questions

  1. How do I sell my products on Superstores.ng?

    2. To sell on Superstores.ng, simply create an account, list your products, and start selling to millions of customers in Abuja. Click Sell on Superstores.ng to get started

  1. What are the benefits of selling on Superstores.ng?

    2. Selling on Superstores.ng gives you access to a large customer base, provides marketing support, no sellers’ registration fees and offers competitive fees.

  1. Is buying on Superstores.ng safe?

    2. Yes, buying online at Superstores.ng is safe. We prioritize the security of your transactions and personal information through advanced encryption and secure payment gateways. Click here to know about our privacy policy

  1. What payment methods are accepted on Superstores.ng?

    2. Superstores.ng accepts payment using debit/credit cards and bank transfers.

  1. How do I track my orders?

    2. You can track your orders by logging into your Superstores.ng account and click on track order section. There, you’ll find updates on your order status.

  1. What delivery options are available?

    2. Superstores.ng offers various delivery methods; express delivery, same day delivery, standard shipping, and pickup station options. Click here to know about our delivery options

  1. How do I contact customer support?

    2. You can reach our customer support team via email, live chat, contact form, social media or phone. Our dedicated support agents are available to assist you with any queries or concerns.

  1. How long will it take to get my package?

    2. Delivery times depend on the chosen delivery option. Click delivery options

  1. Is there a return and refund policy?

    2. Yes, Superstores.ng has a hassle-free return policy. If you’re not satisfied with your purchase, you can return the item within a specified period for a refund. Click here to know more about our return and refund policy

  1. Do I need to create an account to purchase an item on Superstores.ng?

    2. Yes, an account is required to purchase items on Superstores.ng. Creating an account ensures a seamless shopping experience, access to discounts and coupons.

  1. How do I place an order?

    2. To place an order, Simply Log in/ Register, browse our website, add desired items to your cart, proceed to checkout, and pay to complete your purchase.

  1. Is payment on delivery available on Superstores.ng?

    2. No, Superstores.ng only accepts payment before delivery. Customers can make payment using debit/credit cards and bank transfers.
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