BUYER TERMS AND CONDITIONS

Welcome to Superstores.ng! These terms and conditions (“Terms”) govern your use of our website and the purchase of products from our platform. By accessing or using our website and making a purchase, you agree to abide by these Terms. Please read them carefully.

  1. General Provisions
    • 1.1. Acceptance of Terms: By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.
    • 1.2. Eligibility: To make purchases on Superstores.ng, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using our website, you represent and warrant that you meet this eligibility requirement.
    • 1.3. Changes to Terms: We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for updates.
  2. Ordering and Purchasing
    • 2.1. Product Information: Superstores.ng ensures that product listings on the platform include accurate and detailed descriptions, specifications, and images. However, please note that Superstores.ng does not warrant the accuracy, completeness, or reliability of product listings provided by sellers. Buyers are encouraged to review product descriptions carefully before making a purchase.
    • 2.2. Order Placement: By placing an order on Superstores.ng, you agree to provide accurate, current, and complete information about yourself as required by the checkout process. You also agree to promptly update your information to ensure its accuracy. Buyers should carefully review order details, including product specifications, quantities, and total price, before confirming their purchase. By confirming the order, buyers agree to pay the total amount specified.
    • 2.3. Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. This confirmation does not constitute acceptance of your order; it is a confirmation that we have received your order.
    • 2.4. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity. In such cases, we will notify you and issue a refund if payment has already been processed.
  3. Pricing and Payments
    • 3.1. Pricing: All prices displayed on our website are Naira and are subject to change without notice. Prices may vary depending on factors such as product availability, promotions, and locations
    • 3.2. Payment Methods: We accept various payment methods including credit/debit cards, bank transfers, subject to availability in your location.
    • 3.3. Payment Processing: Payment processing is handled by third-party payment processors. By making a purchase, you agree to abide by the terms and conditions of these payment processors.
    • 3.4. Payment Security: Buyers are responsible for ensuring the security of their payment information. Superstores.ng uses secure payment processing methods to safeguard buyer payment information; however, buyers should exercise caution and avoid sharing sensitive financial details with unauthorized parties
  4. Delivery
      • 4.1. Delivery Information: We aim to process and ship orders in a timely manner. However, delivery times may vary depending on factors such as product availability, shipping location, and courier services.
      • 4.2. Delivery Fees: Delivery fees may apply to your order and will be displayed during the checkout process.
      • 4.3. Delivery Address: You are responsible for providing accurate and complete Delivery information. We are not liable for any delays, losses, or damages resulting from incorrect or incomplete Delivery information provided by you.
      • 4.4. Delivery Types: Superstores.ng offers four types of delivery options to suit your needs
        • o Express Delivery

      • o Same Day Delivery

      • o Standard Delivery

      • o Pickup Delivery

      Delivery fees may vary based on the selected delivery option. Please refer to our Delivery Options for detailed information on our Delivery types and timelines.
  5. Returns and Refunds
    • 5.1. Return Policy: We have a Three (3) day return policy, allowing you to return eligible items for a refund, subject to certain conditions. Please refer to our Returns Policy for detailed information on our return process, eligibility criteria, and any applicable fees.
    • 5.2. Refunds: Refunds will be issued in the original form of payment and may take up to Two (2) business days (from the date your return has been approved) to process. We reserve the right to withhold refunds until we have received the returned items or evidence of their return.
  6. Privacy and Cookies
    • 6.1. Privacy Policy: Your privacy is important to us. Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, you acknowledge and agree to the terms of our Privacy Policy.
    • 6.2. Collection of Personal Information: We may collect personal information from you when you use our website, make a purchase, or interact with us. This information may include but is not limited to your name, email address, shipping address, payment information, and browsing activity.
    • 6.3. Use of Personal Information: We use your personal information to process your orders, communicate with you, provide customer support, and improve our services. We may also use your information for marketing purposes, such as sending you promotional offers or newsletters, unless you opt out.
    • 6.4. Disclosure of Personal Information: We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. We may also disclose your information when required by law or to protect our rights, property, or safety, or that of others.
    • 6.5. Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and customize content and advertisements. By using our website, you consent to the use of these technologies in accordance with our Cookie Policy.
    • 6.6. Managing Cookies: You can manage your cookie preferences and settings in your web browser. Please note that disabling cookies may affect the functionality of our website and limit your ability to access certain features
    • 6.7. Third-Party Links: Our website may contain links to third-party websites or services that are not owned or controlled by Superstores.ng. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.
  7. Intellectual Property Rights
    • 7.1. Ownership: All content, trademarks, logos, and other intellectual property displayed on Superstores.ng are the property of Superstores.ng or its licensors and are protected by applicable copyright, trademark, and other laws.
    • 7.2. Use Restrictions: You may not reproduce, distribute, modify, transmit, or use any content from our website without our prior written consent.
  8. Dispute Resolution
    • 8.1. Dispute Process: In the event of disputes or disagreements related to purchases made on Superstores.ng, buyers should contact our customer service team for assistance. Superstores.ng will intervene to facilitate resolution and ensure fair treatment for all parties involved
    • 8.2. Binding Arbitration: Any disputes or claims arising out of or relating to these Terms or the use of our platform shall be resolved through binding arbitration administered by the relevant bodies/agencies in accordance with its arbitration rules.
  9. Buyer Rights and Responsibilities
    • 9.1. Order Confirmation: Buyers should carefully review order details, including product specifications, quantities, and shipping information, before confirming their purchase.
    • 9.2. Payment Security: Buyers are responsible for ensuring the security of their payment information and should not share sensitive financial details with unauthorized parties.
    • 9.3. Feedback and Reviews: Buyers are encouraged to provide honest feedback and reviews of products purchased on the platform. Feedback helps improve the overall shopping experience for other buyers and assists Superstores.ng in evaluating seller performance.
    • 9.4. Dispute Resolution: In the event of disputes or disagreements related to purchases made on Superstores.ng, buyers can contact our customer service team for assistance. Superstores.ng will intervene to facilitate resolution and ensure fair treatment for both parties.
  10. Limitation of Liability
    • 10.1. Disclaimer of Warranties: Superstores.ng makes no representations or warranties of any kind, express or implied, regarding the operation of our website or the products purchased from us.
    • 10.2. Limitation of Liability: To the fullest extent permitted by law, Superstores.ng shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or the products purchased from us.
  11. Indemnification
    • 11.1. Indemnity: You agree to indemnify, defend, and hold harmless Superstores.ng and its affiliates, officers, directors, employees, agents, and suppliers from and against all claims, liabilities, damages, losses, costs, and expenses arising out of or in connection with your use of our website or the products purchased from us.
  12. Community Guidelines
    • 12.1. Respectful Conduct: Users are expected to engage in respectful and courteous communication with each other and refrain from posting offensive, discriminatory, or inappropriate content on our platform.
    • 12.2. Prohibited Activities: Users must not engage in prohibited activities such as fraud, spam, manipulation of ratings or reviews, or any other conduct that violates our policies or disrupts the integrity of our platform.
    • 13.3. Feedback Moderation: Superstores.ng reserves the right to moderate and remove feedback or reviews that violate our policies or guidelines, including but not limited to those containing offensive, defamatory, or fraudulent content.
  13. Modifications to Terms and Conditions
    • 13.1. Superstores.ng reserves the right to update or modify these terms and conditions at any time without prior notice. Buyers will be notified of any changes to the terms and conditions, and continued use of the platform constitutes acceptance of the updated terms.
  14. Governing Law and Jurisdiction
    • 14.1. Applicable Law: These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of [insert jurisdiction].
    • 14.2. Jurisdiction: Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts in [insert jurisdiction].
  15. Contact Us
          • If you have any questions, concerns, or need assistance, please feel free to contact us using any of the following methods:
                  • * Customer Support: Our dedicated customer support team is available to assist you with any inquiries or issues you may have. You can reach us via email at Help@superstores.ng , or through our online contact form here

                  • * Live Chat: For real-time assistance, you can chat with a customer service representative using our live chat feature available on our website during 8am to 6pm.

                  • * Phone Support: If you prefer to speak with a representative over the phone, you can reach us at 09070995030. Our support line is open 8am to 6pm on Monday to Saturday.

                  • * Social Media: You can also connect with us on our social media channels facebook , twitter(x) , instagram , youtube , tiktok . Follow us for updates, promotions, and to reach out with any questions or feedback

                  • * Visit Us: you can visit our store located at Suite B306, Hillside Plaza, Plot 1901, Yakubu Gowon Crescent, Asokoro, Abuja FCT Nigeria

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